Delivery & Collection Policy
Last updated 28 August 2026
In short
Every product on this website is already in Ghana and ready to collect. Orders are ready within 2 business days of payment and always within a maximum of 14 working days. Collection is in person and free of charge. If we cannot meet that, you get a full refund.
Everything we list is already in Ghana
We only list a product for sale once it has arrived in Ghana, cleared customs and been checked in at our pickup location. If an item appears on our website, it is physically in our possession and ready to be collected.
We do not take payment for goods that are still in transit, still with a supplier, or not yet imported. Items we have not yet received are not listed for sale, and this 14 working day window applies to every item listed on the site.
Requested items are the one exception, and they are not sold from this catalogue. When you ask us to source something we do not stock, we quote you a price and our own estimated timeline for that specific item, and you agree to it before anything happens. A 10% deposit is then taken by mobile money so we can buy it; the balance is charged only once the item is in Ghana and ready to collect. Card payments are never taken for an item that is not already here. Full terms are in our Request an Item & Deposit Policy.
How long collection takes
Orders are ready for collection within 2 business days of payment being confirmed, and in all cases within a maximum of 14 working days.
In practice most orders are ready the same day or the next business day. We contact you by WhatsApp, SMS and email as soon as your order is ready, and we tell you exactly where and when to collect it.
Business days are Monday to Saturday, excluding public holidays in Ghana.
Collection in person
We are a pickup-only store. We do not currently offer courier delivery to home or office addresses, and we do not charge any delivery or handling fee.
Bring your order number and, where one has been issued, your pickup code. Collection is from the location you selected at checkout, during that location's published opening hours.
If you need someone else to collect on your behalf, message us beforehand with their name so we can authorise it.
Inspect before you accept
You are welcome to unpack and test your item at the counter before you accept it. Plug it in, power it on, check the box contents — take as long as you need.
If anything is damaged, incorrect, missing parts, or not as described on our website, do not accept it. We will refund you in full on the spot or replace the item, whichever you prefer.
Our commitments to you
| If we cannot fulfil your order | We refund you in full, immediately, to the method you paid with. This applies whether the item turns out to be faulty, was listed in error, or cannot be released for any other reason. |
| If we miss the 14 working day window | You may cancel for a full refund at any point, without needing to give a reason. This is our commitment to you, not a disclaimer. |
| Refund timing | Approved refunds are returned to your original payment method — mobile money, card or bank transfer — within 5 to 10 working days. Card refunds can take a little longer depending on your bank. |
| Uncollected orders | We hold paid orders for 14 days from the day we notify you they are ready. If you need more time, message us and we will extend it. If we cannot reach you, we will contact you before cancelling and refunding the order in full. |
Collection point
Masamas, Adenta Municipal, Accra. Opening hours are shown at checkout and on our pickup information page.
Questions about an order
Contact us with your order number and we will respond within one business day. Email hello@ghtechstore.com. Phone or WhatsApp +1 636 232 1804.